Domain and DNS troubleshooting

"It still shows the old site"

DNS answers are cached for the record's TTL. Wait for it to expire, clear your browser cache and try a private window. Flush your computer's DNS cache too (ipconfig /flushdns on Windows).

"This site can't be reached"

• Confirm the A record points at the right IP with nslookup.
• Check you edited DNS at the right place — the provider whose nameservers your domain actually uses.
• Make sure the web server is running and ports 80/443 are open.

SSL warnings

The certificate must be issued after DNS points at the server. Wait for DNS to spread, then issue or renew the certificate.

Email stopped after a DNS change

Check that your MX and TXT (SPF/DKIM) records were not removed when you changed the A record.

Subdomain doesn't work

Create the record for the exact name (shop), not shop.yourdomain.com if your DNS panel adds the domain automatically.

Still stuck?

Open a ticket with the domain name and the record you added.