Find and download a purchased extension

Digital products use the website's normal checkout. The public product image and description are available before purchase; the actual package is delivered through your account after payment is confirmed and the service is activated.

Download your files

1. Sign in to the account used for the purchase.
2. Open My downloads in the account navigation, or open the purchased service and choose Downloads.
3. Check the product title and version. Some purchases include more than one file, such as a ZIP and a separate installation guide.
4. Read the release notes and select Download for the required file.
5. Save the original archive before extracting a working copy.

The download page shows filenames, file sizes and a SHA-256 checksum. A version label identifies the release; the checksum identifies the particular bytes delivered.

If the library is empty

Confirm that the invoice shows Paid and that you are using the correct account. An unpaid order or a payment-provider success screen alone does not establish that provisioning completed. Check the service status as well.

If the purchase is paid but missing, send support the invoice number and service ID. Do not purchase another copy just to retry delivery.

Common questions

Can I share the download URL? Another person does not gain access merely by receiving a link. Download authorization is tied to the owning account and service.

Can I use the ZIP without reading the guide? Read compatibility, dependencies and installation steps first. A package may require core integration hooks or migration access.

Related: Download access problems.