Service Benefits: create and verify your first rule

Service Benefits changes selected addon prices for customers who own a qualifying active service. It does not make every product on the account free and does not install an addon automatically.

Prepare a disabled rule

Open Admin → Service Benefits and create a rule with a descriptive name. Keep it disabled while selecting its scope.

1. Choose the qualifying products. Owning an active, unexpired service from that selection establishes eligibility.
2. Choose the eligible service products that receive the benefit.
3. Select the relevant config options and, when needed, specific addon values.
4. Choose free, percentage reduction, fixed discount or fixed addon price.
5. For fixed values, check the currency and any conversion prerequisites.
6. Review optional UTC start and end times.

Keep the scope narrow enough that you can explain one expected price change.

Test both customer states

Compare a customer with the qualifying active service and a customer without it. Select the same target product, billing period and addon value in both cases. Inspect the final checkout total as well as the displayed option price.

An already-issued renewal invoice should remain unchanged. Verify existing-service benefits on a newly generated test renewal rather than editing an old bill.

Review automatic billing

Fixed provider subscriptions can conflict with changing benefit prices. Read the package's Autopay integration requirements and cancellation behaviour before enabling a rule that affects existing services. Do not assume a local subscription-reference change confirms provider cancellation.

Enable deliberately

Enable the verified rule and monitor the next relevant checkout or renewal. Keep the rule name and example service IDs in a private operational note.

See benefit eligibility for customer-facing explanations.