VPN Troubleshooting: Can't Connect or Slow Speeds

Can't connect at all

1. Check the status in your panel. If it shows "Disabled," click Enable VPN first — a disabled VPN won't connect no matter what's right on your device.
2. Re-check the config matches. If you've ever clicked Recreate, any previously downloaded config or saved QR code stops working immediately — re-download/re-scan the current one from your panel.
3. Confirm the WireGuard app itself is up to date. Older app versions occasionally have compatibility issues with newer protocol defaults.

Connects, but no internet access

This usually means the tunnel is up but routing isn't. Try:

• Toggling the connection off and back on in the WireGuard app.
• Confirming your device's own network connection is working with the VPN off first (rules out an unrelated local network issue).
• Reconnecting to WiFi or switching to mobile data, then reconnecting the VPN.

Slower than expected

• Check your plan type. Speed-based plans are capped at the Mbps your plan specifies by design — that's expected, not a fault. Check your plan page for the exact limit.
• Bandwidth-based plans run at full speed until you're close to your monthly cap — check your usage in the panel.
• Distance to the server matters for any VPN — a server on a different continent will always add more latency than a nearby one.

"My data cap ran out before the month was over"

Bandwidth-based plans measure all traffic through the tunnel, not just downloads — video calls, syncing apps, and background app traffic all count. If this keeps happening, a speed-based plan (unlimited data) may suit your usage better — see our guide on speed vs bandwidth plans.

Still stuck?

Open a support ticket with your service ID and which device/OS you're using — we can check your peer's real connection status on our end.