Account and payment FAQs

Has my order completed if I reached the payment page?

Not yet. Check the invoice status and service status after the payment provider returns you to the site. Closing a checkout window does not confirm either success or failure.

What if money left my account but the invoice is unpaid?

Record the transaction reference, amount, currency and payment time. Open a private ticket with the invoice number. Avoid a second payment until the first attempt has been checked.

Can I use credit in another currency?

The balance must be appropriate for the invoice currency. Changing the storefront selector does not convert a credit balance or an issued invoice. Check the invoice's own payment options.

Why am I asked for a phone number after Google sign-up?

The account profile requires the missing contact number. Select the correct calling code and enter your mobile number. This is format validation, not an SMS ownership check. See the Google mobile profile guide.

Can I share my account with a server administrator?

Use server subusers and grant only the permissions they need. Sharing your main account also exposes billing and other services. Review permissions when someone leaves your team.

Can support reset my password over Discord?

Use the website's password recovery and private support flow. Never give another person your password, two-factor code or recovery codes. A person claiming to be staff in a direct message is not proof of identity.

Where can I get an invoice receipt?

Open the invoice from your account and use its available download option. For a combined payment, use the replacement invoice and keep the provider reference with it.

Does cancelling service automatically approve a refund?

No. Cancellation and refund review are separate actions. Read the refund policy and include the order details when asking support.

Related: Two-factor security, Combined invoice FAQs.