Refunds and cancellations

The full wording is in our Refund Policy — this is the short version.

Refunds

If something isn't working as expected, contact support within 48 hours of your service purchase. Eligible requests are reviewed under the Refund Policy. If the issue is caused by a provider-side problem and can't be resolved, the eligible refund is sent to your original payment method within 7 days.

To request one

Open a ticket with your order or invoice number and describe the problem. Including console output or screenshots speeds it up.

Cancelling

Open the service on your dashboard and use the cancellation option if it's shown there, or ask in a ticket. Cancel before the next due date to avoid a renewal invoice.

What isn't refundable

The Refund Policy sets out exactly what is and isn't covered — please read it before ordering.