Understand service benefits and discounted addons

Some offers can grant an addon benefit when you own a particular active service. These benefits exist only when an administrator has configured a matching rule. Buying an unrelated service does not automatically make all addons free.

Check your eligibility

Sign in to the account that owns the qualifying service. Open the eligible product and inspect the selected addon prices in checkout. Confirm that the qualifying service is active and has not expired. Pending, suspended or cancelled qualifying services do not grant the same eligibility.

A rule can apply to specific hosting products, config options and addon values. Read the offer's scope: a free backup addon on one game product need not include extra RAM on a VPS.

New orders and existing services

For a new order, eligible addon prices appear when checkout recalculates the total. If your eligibility changes during checkout, review the new total before submitting again.

For an existing eligible service, benefits can be included when a new renewal invoice is generated. Previously issued invoices are not rewritten. Do not leave an existing invoice unpaid on the assumption that a newly purchased benefit will change it.

Does a free addon select or install itself?

No. Choose the addon value you want. A pricing benefit changes eligible charges; it does not install software or add resources without an order/configuration change.

Do benefits reduce the base hosting plan?

These rules target selected addon values. The base plan and setup fees remain separate unless another explicitly configured offer applies.

What if two benefits match?

The lowest applicable addon price is used; the benefits do not simply stack together. If a fixed-currency benefit cannot be converted with a valid rate, it may not apply in that currency.

What happens when eligibility ends?

Future charges can return to the ordinary addon rate. Review the next renewal invoice and ask support about a specific rule before cancelling a qualifying service.