How can we help you?
Step-by-step guides for game servers, VPS, web and mail hosting, DNS, dedicated servers and billing โ 111 articles and growing.
Cards, UPI, PayPal and manual crypto โ and how each one works.
Billing & Payments Invoices, account credit and renewalsWhere to find invoices, how renewals work and how to use credit.
Billing & Payments Upgrade or change your planMove to a bigger plan from your dashboard without opening a ticket.
Billing & Payments Refunds and cancellationsHow our refund process works and how to cancel a service.
Billing & Payments Using coupon codes at checkoutApply a discount code to your order and understand how it applies to renewals.
Billing & Payments Change catalog currency without confusing your invoicesHow catalog currency, issued invoices, account credit and payment methods fit together.
Billing & Payments Combined invoices: eligibility and payment questionsUnderstand unavailable selections, original invoices, due dates and payment confirmation.
Billing & Payments Pay several renewal invoices togetherSelect eligible renewal invoices, review the total, and make one payment.
Billing & Payments Understand hourly hosting before you orderPrepaid periods, renewals, account credit and expiry on products offering hourly plans.
Billing & Payments Understand service benefits and discounted addonsWhy qualifying services can change addon prices, and when renewal discounts apply.
Billing & PaymentsStill need help?
Tell us which service is affected, what you tried, and the error you see. Keep account and payment details in a private ticket.
Open a support ticket Join our Discord